Trust & Safety
The 48-hour promise is not a slogan. It's a contract.
Every booking that overshoots the 48-hour window triggers an automatic service-call refund and a priority re-dispatch — no forms, no calls.
1. Identity verification
Government ID + selfie liveness check. No exceptions.
2. Trade certification
Only licensed professionals with proof of trade certification are onboarded.
3. Background check
Multi-jurisdiction criminal, driving and civil record checks refreshed annually.
4. Field trial
Ten supervised jobs with a senior lead technician before solo dispatch.
5. Continuous review
Live customer ratings feed a monthly performance review; low performers are off-boarded.
6. Guarantee SLA
Every job is auto-monitored. Miss 48 hours? Refund + priority redispatch are automatic.
Customer stories
Real reviews. Real repairs.
"Booked Monday night, wiring fixed Tuesday morning. The badge next to the technician's name gave me total peace of mind."
— Wendy L.
"The 48-hour clock is legit — my leaky faucet was fixed inside 6 hours. I would pay double."
— Diego M.
"As a landlord managing 14 units, the portal saves me hours every week."
— Rae P.